Tuesday, November 18, 2014

Aspect Software Announces Early Adopter WebRTC Program for Enabling Live Audio/Video Capabilities in Customer Service Mobile Apps and Websites


SAN JOSE, CA--(Marketwired - November 18, 2014) -



  • Aspect RTC Platform will create seamless handover from self to live service by capturing and sharing the context of customer interactions on websites or mobile apps

  • Helps expedite prequalification of incoming contacts, bridges contact center and mobile apps so the customer journey and experience is uninterrupted no matter the channel

  • Deployment models include cloud, on-premises licensing, and hybrid implementations




Aspect Software Announces Early Adopter WebRTC Program for Enabling Live Audio/Video Capabilities in Customer Service Mobile Apps and Websites

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